Training, Workshops, Skills Coaching & Mentoring
We offer a range of learning programmes in a variety of formats based on client need. From straightforward classroom learning through to full scale implementation programmes, our courses are all aimed at transferring and embedding skills to improve your business. Courses are designed to address specific issues or to transfer a particular set of tools and techniques:
Meeting basic needs - Quality, cost & delivery
Reducing costs
Improving efficiency and effectiveness
Developing and improving key performance indicators
Improving quality, right-first-time and on-time-delivery
Matching customer requirements - Functionality
Identifying technical requirements
Determining relative importance of features
Understanding functional satisfiers and delighters
Exceeding customer expectations - Instinctively appealing
Identifying customer emotional responses
Modelling decision making
Analysing purchasing behaviour
Designing emotionally appealing products and services
Tools and techniques
Kansei Engineering for products and services
Lean Six Sigma for manufacturing, service and healthcare
Basic Statistics for Business Analysts
Quality Functional Deployment
Statistical Process Control