Training, Workshops, Skills Coaching & Mentoring
We offer a range of learning programmes in a variety of formats based on client need. From straightforward classroom learning through to full scale implementation programmes, our courses are all aimed at transferring and embedding skills to improve your business. Courses are designed to address specific issues or to transfer a particular set of tools and techniques:
Meeting basic needs - quality, cost & delivery
- Reducing costs
- Improving efficiency and effectiveness
- Developing and improving key performance indicators
- Improving quality, right-first-time and on-time-delivery
Matching customer requirements - functionality
- Identifying technical requirements
- Determining relative importance of features
- Understanding functional satisfiers and delighters
Exceeding customer expectations - instinctively appealing
- Identifying customer emotional responses
- Modelling decision making
- Analysing purchasing behaviour
- Designing emotionally appealing products and services
Tools and techniques
- Kansei Engineering for products and services
- Lean Six Sigma for manufacturing, service and healthcare
- Basic Statistics for Business Analysts
- Quality Functional Deployment
- Statistical Process Control